PRIVACY POLICY
Effective Date: July 28, 2026
The Vine Mental Wellness Centers (“The Vine,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or communicate with our practice.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Phone number
• Insurance information
• Appointment requests
• Information submitted through website forms
• Information submitted through our secure patient portal
We may also collect limited technical information, including your IP address, browser type, device information, and website usage analytics.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Schedule and manage appointments
• Communicate with you regarding your care
• Respond to questions and inquiries
• Improve our website and services
• Process administrative and operational requests
• Comply with applicable legal and regulatory requirements
SMS COMMUNICATIONS
Patients may begin the appointment scheduling process through the publicly accessible Get Started page on The Vine Mental Wellness Centers website. Patients who wish to receive SMS communications may provide affirmative consent by checking the optional SMS consent checkbox before continuing to the secure Client Portal. SMS consent is voluntary and is not a condition of receiving healthcare services.
After continuing to the secure Client Portal powered by SimplePractice, patients provide their contact information, including their mobile phone number. Patients who have opted in consent to receive SMS text messages from The Vine Mental Wellness Centers for the purposes described below.
SMS messages may include:
• Appointment reminders
• Appointment scheduling and rescheduling
• Intake instructions
• Billing notifications
• Prescription-related communications
• Care coordination
• Responses to patient-initiated inquiries
Message frequency varies. Message and data rates may apply.
Patients may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
Email:support@thevinementalwellness.com
Phone: 713-588-4479
SMS Privacy: Mobile information and SMS opt-in consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Your mobile/SMS information will not be sold, rented, or otherwise disclosed to third parties for marketing or promotional purposes. SMS consent information is used only to provide communications authorized by the patient.
THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to support the operation of our practice. These providers may include:
• Electronic health record systems
• Scheduling platforms
• Secure messaging providers
• Payment processors
• Website hosting services
We use SimplePractice to facilitate secure appointment scheduling, patient communications, electronic intake documentation, and other operational functions.
Our service providers are required to safeguard the information they receive and may only use that information to provide services on our behalf.
PROTECTED HEALTH INFORMATION AND HIPAA
Protected health information is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, where applicable.
Additional information regarding the use and disclosure of protected health information is available in our Notice of Privacy Practices.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to improve the visitor experience, understand website usage, and analyze website performance.
YOUR RIGHTS
You may request access to, correction of, or updates to your personal information by contacting our office.
Rights involving protected health information may also be described in our Notice of Privacy Practices.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The Vine Mental Wellness Centers
Email:support@thevinementalwellness.com
Phone: 713-588-4479