SMS TERMS & CONDITIONS
Effective Date: July 28, 2026
The Vine Mental Wellness Centers (“The Vine,” “we,” “our,” or “us”) provides SMS text messaging to support patient care, appointment coordination, and customer service.
By opting in to receive SMS messages from The Vine Mental Wellness Centers, you agree to these SMS Terms & Conditions.
SMS CONSENT
Patients may begin the appointment scheduling process through The Vine Mental Wellness Centers website and complete registration through our secure patient portal powered by SimplePractice.
Patients may opt in to SMS communications through the publicly accessible Get Started page on The Vine Mental Wellness Centers website. By checking the optional SMS consent checkbox, you agree to receive text messages from The Vine Mental Wellness Centers regarding appointments, scheduling, billing, prescriptions, care coordination, and responses to patient-initiated inquiries.
After selecting “Continue to Secure Client Portal,” patients are redirected to the secure Client Portal, where they provide their mobile phone number and contact information.
SMS consent is voluntary and is not a condition of receiving healthcare services. Patients who do not consent to SMS communications may still receive healthcare services from The Vine Mental Wellness Centers.
TYPES OF SMS MESSAGES
You may receive SMS messages concerning:
• Appointment reminders
• Appointment scheduling and rescheduling
• Intake instructions
• Billing notifications
• Prescription-related communications
• Care coordination
• Responses to patient-initiated inquiries
• Other communications related to your care or interactions with our practice
SMS Privacy: Mobile information and SMS opt-in consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Your mobile/SMS information will not be sold, rented, or otherwise disclosed to third parties for marketing or promotional purposes. SMS consent information is used only to provide communications authorized by the patient.
MESSAGE FREQUENCY
Message frequency varies based on your interactions with our practice and will not exceed 20 messages per month. Message and data rates may apply according to your mobile carrier's plan.
MESSAGE AND DATA RATES
Message and data rates may apply according to your wireless carrier’s messaging and data plan.
SMS messages are sent only after a patient or prospective patient has provided express consent to receive them.
OPTING OUT
You may opt out of receiving SMS messages at any time by replying STOP to any text message from The Vine Mental Wellness Centers.
After your opt-out request has been processed, you will no longer receive SMS messages unless you provide new consent to receive them.
HELP AND SUPPORT
For assistance, reply HELP to any SMS message or contact us:
The Vine Mental Wellness Centers
Phone: 713-588-4479
Email: support@thevinementalwellness.com
PRIVACY
Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, disclose, and safeguard information.
SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes.
We use trusted service providers, including SimplePractice, to facilitate secure appointment scheduling, electronic intake documentation, patient communications, and other operational functions.
Our service providers are required to safeguard the information they receive and may only use that information to provide services on our behalf.
DELIVERY AND AVAILABILITY
SMS message delivery may be affected by your mobile carrier, device, network availability, or other circumstances outside the control of The Vine Mental Wellness Centers.
The Vine Mental Wellness Centers does not guarantee that SMS messages will always be delivered without delay or interruption.
SMS messaging should not be used for urgent medical or psychiatric needs or emergencies.
If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
CHANGES TO THESE TERMS
The Vine Mental Wellness Centers reserves the right to modify these SMS Terms & Conditions at any time.
Changes become effective when the revised SMS Terms & Conditions are posted on this website.
CONTACT US
If you have questions about these SMS Terms & Conditions, please contact:
The Vine Mental Wellness Centers
Phone: 713-588-4479
Email: support@thevinementalwellness.com